Solved Cannot start 32bit client from BnS Buddy

[DeMo]

Hello, for some reason i cannot start the 32bit client of BNS
I have made an exception for it in BitDefender and Firewall( just in case)
I have also restared my PC several times
This is the log from bnsbuddy:
Finding Client.exe...
Found! (32 bit)
Found! (64 bit)
Using: 32bit Client.exe
Starting Auth...
Login successful!
Starting Client!
Cleaning Memory...
Before: 5 GB
After: 5 GB
Freed: 0 GB
Memory Cleaned
Started Client.exe!
Changed Priority.
Changed Priority.
Game Closed!
Restored UI!

After pressing play buddy minimizes as usual but 1 second later it pops back up with the game closed message

 

[cupid]

Please check the event viewer, to see if there's any errors there.

Also, make sure the memory cleaner is NOT set to less than 15 minutes.

 

[DeMo]

Please check the event viewer, to see if there's any errors there.

Also, make sure the memory cleaner is NOT set to less than 15 minutes.

Log Name: Application
Source: Application Error
Date: 4/19/2020 7:26:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-TP3M6LT
Description:
Faulting application name: Client.exe, version: 0.0.362.8672, time stamp: 0x5e72140c
Faulting module name: Client.exe, version: 0.0.362.8672, time stamp: 0x5e72140c
Exception code: 0xc0000005
Fault offset: 0x0165c0f0
Faulting process id: 0x1b28
Faulting application start time: 0x01d6166740b2ce1c
Faulting application path: C:\Program Files (x86)\NCSOFT\BNS\bin\Client.exe
Faulting module path: C:\Program Files (x86)\NCSOFT\BNS\bin\Client.exe
Report Id: 53d2041c-0f83-4499-9ee8-8b49f1523151
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-19T16:26:18.089542100Z" />
<EventRecordID>35428</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-TP3M6LT</Computer>
<Security />
</System>
<EventData>
<Data>Client.exe</Data>
<Data>0.0.362.8672</Data>
<Data>5e72140c</Data>
<Data>Client.exe</Data>
<Data>0.0.362.8672</Data>
<Data>5e72140c</Data>
<Data>c0000005</Data>
<Data>0165c0f0</Data>
<Data>1b28</Data>
<Data>01d6166740b2ce1c</Data>
<Data>C:\Program Files (x86)\NCSOFT\BNS\bin\Client.exe</Data>
<Data>C:\Program Files (x86)\NCSOFT\BNS\bin\Client.exe</Data>
<Data>53d2041c-0f83-4499-9ee8-8b49f1523151</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

[cupid]

Make sure you have all the C++ libraries for 32 and 64 bits.

And make sure the memory cleaner is set to 15 minutes or higher.

 

[DeMo]

Make sure you have all the C++ libraries for 32 and 64 bits.

And make sure the memory cleaner is set to 15 minutes or higher.

Installed them with the installer from the common errorsand the memory cleaner is set to 20 mins.
I also tried to run it on 32bit from the NCLauncher and the game does not start at all
I have opened a support ticket with NCSoft so if you dont have any other suggestion i think we can close this threat
Thank you

 

[cupid]

An event ID 1000 is a generic error.
Nothing specific.

https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/ <-- you can try to follow the steps there (SKIP STEP 8!!!!!!)

I would try to run the command sfc /scannow before anything else.

 

[Endless]

He has permission issues, it's probably windows's antivirus.
I had to whitelist the game folder and NCSOFT folder within documents to bypass that issue for a few.

 

[DeMo]

He has permission issues, it's probably windows's antivirus.
I had to whitelist the game folder and NCSOFT folder within documents to bypass that issue for a few.

Whitelisting the entire NCSoft folder actually helped xD, just whitelisting the client.exe files did not for some reasons
ANyways thanks for the help